Delight customers faster with
AI-powered support
Cohere helps CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers.
Trusted by the world's most ambitious CX teams
Features
Automation for fast-growing customer service teams
Automatically resolve up to 60% of tickets
Provide instant, personalized answers to customers over any channel. Using AI that understands language, not just keywords.
Provide solutions, not just answers
Cohere helps you guide users through resolutions step-by-step, and even perform actions on their behalf.
Get started with your existing support resources
Instantly turn support articles and past conversations into personalized answers and accurate resolutions in a single click.
Understand and anticipate customer trends
Identify potential issues and content gaps with Cohere’s advanced analytics, and resolve them in just a few clicks.
Driving industry-leading results for top companies
We work with leading support orgs to achieve industry-leading outcomes across a variety of use cases, from consumer software to complex B2B products.
With Cohere, we’ve been able to start self-serving 60%+ of our customers’ in-app inquiries within a matter of weeks. I'd estimate that we’re on track for a 5x ROI in Year 1.
Walker Nordin
Senior Customer Ops Manager, Ramp
Integrations
Supercharge your existing CX stack in one click
Instantly connect with the service desk you’re already using. Get more out of the platforms your agents are already using, and drive self-serve resolutions across chat, email, SMS and more.
Prove ROI in days, not months
Our dedicated success team is here for you, every step of the way. We’ll work with your team to identify the biggest opportunities for automation, implement and optimize personalized flows with Cohere’s Flowgen AI, and measure and drive ROI.
Typical self-serve rate
Typical go-live time
Typical ROI outcome
Ready to unlock faster, smarter service?
Let us help you improve CX efficiency and deliver personalized support at scale.
@CohereHQ
Jobs
sales@cohere.io